Collections Specialist

Finance Department

Job Summary:

Candidate will apply customer payments to the appropriate outstanding invoices to ensure the Company’s Accounts Receivable aging is accurate and complete. In addition, Candidate is responsible for managing collections with the Company’s customers.

Specific Functions and Responsibilities:

  • Acquire daily customer payment and deposit information from various websites (5%)
  • Application of customer payments to outstanding invoices; investigate and resolve payment application questions with customers (55%)
  • Prepare payment receipts forecast (5%)
  • Maintenance of customer contact information (5%)
  • Analyze and monitor the Company’s A/R aging and contact customers with past due accounts to determine payment dates (10%)
  • Maintain history of all collection follow up activity (5%)
  • Partner with sales team and Company’s distributors to assist with past due accounts (5%)
  • Communicate and recommend to executive management team when a customer’s credit should be put on hold (5%)
  • Special projects as requested (5%)

The above description outlines the most common job duties; however, it does not exclude other potential work assignments.

Education or Formal Training Required:

  • Associates degree preferred
  • Minimum of 2 years of payment application or data entry experience required
  • Business to business collection experience preferred

Qualifications Required: (knowledge, skills, abilities, initiative, judgment, etc.)

  • Computer literate with intermediate skills with Microsoft Excel and Outlook. Working knowledge of SAP or equivalent ERP system preferable
  • Excellent accuracy and data entry skills
  • Excellent communication skills, both written and verbal
  • Ability to concisely document and track customer interactions
  • Ability to prepare journal entries, and maintain appropriate supporting documentation
  • Assist with the year-end audit, including responding to audit inquiries and providing audit documentation
  • Must have high level of interpersonal skills to handle sensitive and confidential situations. Ability to analyze and resolve work problems
  • Ability to maintain confidentiality in all matters of financial data
  • Must be able to make objective decisions and use judgment in non-routine situations
  • Experience working in a medical device/life sciences environment helpful but not required
  • Two recent references required

Work Conditions / Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential functions of the job. Reasonable accommodations may be made when requested by the employee to enable individuals with disabilities to perform the essential functions.

  • On-site work week of 5 days
  • Works under supervision
  • Able to do extensive computer work for long periods of time while continually maintaining a cheerful phone presence
  • Self-reliant; takes initiative; results-oriented; open minded
  • Training to be provided
  • This position requires the incumbent to regularly utilize written and verbal communication skills, including active listening and speaking clearly and concisely.
  • This position requires the incumbent to experience periods of prolonged sitting and to occasionally stand, walk, carry items, climb, reach, and lift up to 20 lbs.
  • This position requires the incumbent to operate office equipment such as telephones, computers, fax machines, copiers, and to grasp objects utilizing manual dexterity including hand/finger coordination.

Benefits/Compensation (including but not limited to)

Medical and dental insurance, group life insurance, 401k matching, long term disability, potential target bonus, paid time off

Salary Range: $50,000-$72,500/year

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